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LaPorte, IN
Miami, FL
Belleville, IL
Maximize your healthcare collections revenues

Our market-leading solutions use the best in talent, tech, training, quality, compliance and self-audit to significantly boost your collections revenues.

Deliver a world-class customer experience

Our healthcare-focused operating environment ensures the necessary flexibility and sensitivity to deliver excellent customer satisfaction scores.

Stay ahead with cutting-edge technologies

Our advanced analytics produce actionable insights into your customers' behaviour, while our RPA technology streamlines and consolidates your business processes.

Reduce your collections costs by up to 50%

We offer scalable, flexible delivery models with a judicious mix of on-shore and off-shore resources, allowing us to design the optimal solution for your needs.

Stay Ahead
We offer a comprehensive suite of healthcare collection service programs
First party early out services
Third party collections
Credit bureau reporting: TransUnion, Experian, Equifax
Advanced healthcare analytics
Scoring strategies & account segmentation
Dispute resolution
Litigation services
Customized calling & letters campaigns
Negotiating & monitoring partial payment plans
Healthcare payer debt collection services

We work with leading healthcare plans across the United States to assist in the resolution of the following common account receivable problems facing healthcare insurers:

  • Current active and inactive members
  • Overpayments and duplicate payments from participating and non-participating providers
  • Unpaid earned premiums
  • Individual and group plans
Healthcare provider debt collection services

We serve a wide variety of healthcare providers – hospitals, physician groups, large national healthcare systems, small rural hospitals, and government facilities.

Through advanced scoring technology, we predict a patient’s propensity to resolve their account, and prioritize accounts based on demographics and collectability.

Our solutions are custom-tailored to our clients, and with 60+ years of experience in US healthcare, we know the industry inside and out.

Compliance & quality assurance

OneAdvantage has a dedicated Compliance & Quality Assurance department responsible for daily monitoring of all state and federal regulations and legislation impacting collections for the Healthcare marketplace.

We are one of the founding members of the “Customer Relations Consortium” that works closely with the CFPB and other regulatory bodies at the state and federal level to share best practices for the collection industry and communicate with these same bodies on proposed and needed changes.

Learn more
Global top 20 collections BPO service provider
1,600+ collections professionals nationwide
60+ years serving the US healthcare industry
About OneAdvantage
Delivering excellence in healthcare collections since 1958

OneAdvantage provides US healthcare payers and providers with comprehensive collections services designed to ensure smooth flow and performance excellence from start to finish. Our solutions are designed to reduce bad debt, improve cash flow and create value for our clients nationwide.

OneAdvantage is a Firstsource company. This partnership gives us access to leading technologies in AI, advanced analytics, robotic process automation, workflow management and more to ensure you stay ahead of the curve.

Over the years, we've established an unsurpassed reputation in the healthcare industry for meeting and exceeding our client’s expectations. We enter into every client relationship with the goal of creating a long-term partnership.

Our leadership team
Tom Estopare

Senior Vice President

Belleville, Illinois

Martin Payne

Regional Vice President

Belleville, Illinois

Deb Henn Spoor

Regional Vice President

La Porte, Indiana

Manny Rodriguez

Regional Vice President

Miami, Florida

Let's talk

Belleville, IL

(888) 897-0957
(618) 257-3855

7650 Magna Drive
Belleville, IL 62223


La Porte, IN

(800) 332-1962
(219) 324-6835

1232 W. State Road 2
La Porte, IN 46350


Miami, FA

(888) 891-1269
(786) 539-2090

7789 NW 48 Street, Suite 330
Miami, FL 33166

Tom Estopare

Tom serves as Division President for the Healthcare Collections Division, OneAdvantage, a Firstsource company, supporting three offices and a team of over 200 employees.

Prior to joining Firstsource in 1992, Tom established significant collection experience holding key roles for several large credit-granting corporations including Transamerica and Computer Science Corporation (CSC). His 30+ years of collection experience has made him an expert in the area of healthcare collections and receivables management.

He is extremely committed to delivering excellent client service and does “whatever it takes” to achieve client goals and meet their revenue cycle needs.

Martin Payne

Martin has been involved in the credit and collection industry for more than 35 years and is responsible for the operation or our Belleville, Illinois service center. He began his career with GC Services in 1980 as an account representative, over the course of his career, has held a variety of positions within the industry, each one consistently increasing his experience in receivables management and rewarding his prior successes with increasing responsibilities.

Prior to assuming his duties with OneAdvantage in 2001, Martin served as general manager of the NCO regional processing center in St. Louis. He provides innovative solutions that maximize account representative productivity and accelerate revenue on behalf of clients. In addition, he has a track record of developing results-based incentive programs for account representatives to quick-start reimbursement results for our client base.

Manny Rodriguez

A member of the Firstsource team since 2001, Manny has more than 23 years of experience in the credit and collections industry. He is responsible for the management of collection services for self pay and all bad debt inventories in OneAdvantage’s Miami, Florida service center.

Manny has significant expertise establishing workflows for new portfolios of business based on client specifications and expectations, as well as creating custom reports to meet the client’s needs.

Deb Henn Spoor

Deb is responsible for leading the company’s business operations and executing business strategies while ensuring operational excellence and managing client relationships in the La Porte, Indiana office.

Deb joined the Firstsource Company in 2001 and has held a number of leadership roles with other Accounts Receivable Management and Collection industry companies for over thirty (30) years. Deb has been instrumental in growing existing client relationships over many years by demonstrating her expertise in Healthcare Collections and Compliance.

Prior to joining Firstsource in 2001, Deb was Director of Client Service at Argent Healthcare, Inc. and Manager of Client Services at MedAssist Group, Inc.

Compliance

OneAdvantage's management regularly meets with key officials, regulatory agencies and various representatives concerning the implementation of HIPAA requirements and privacy of information for patients and consumers. Our objective is not only to understand the requirements and ensure compliance, but also to help ensure our clients do so.

We openly communicate with our clients on both recently passed as well as proposed changes that impact both of our efforts in working within the revenue cycle area for Healthcare.

OneAdvantage is committed to comply with HIPAA, including the Privacy, Security and Electronic Transaction standards. Firstsource has implemented policies, processes and procedures designed to ensure compliance with these standards. We monitor and audit changes in these standards for compliance and effectiveness. From new hire training to annual certification, our agents and management team receive constant updates and training to ensure compliance and understanding of all state and federal laws including HIPAA, FDCPA, TPCA and additional areas impacting our daily operations as a collections organization.

Systems, policies and procedures are regularly evaluated for further development and enhancement and are managed through our Change Control Management System before being rolled out to our team.

Terms & Conditions
BEFORE USING ANY WEB PAGES OR INFORMATION CONTAINED HEREIN OR LINKED HERETO, YOU SHOULD CAREFULLY READ THE FOLLOWING IMPORTANT TERMS AND CONDITIONS, INCLUDING DISCLAIMERS.

The following terms and conditions ("Terms and Conditions") govern your use of the World Wide Web Site located at www.oneadvantagellc.com (this "Website"). This Website is intended for authorized users only. By accessing, viewing, or using the content, material, or services available on or through this Website, you indicate that you have read and understand these Terms and Conditions, and that you agree to them and intend to be legally bound by them. If you do not agree to these Terms and Conditions or you are not an authorized user, you are not granted permission to use this Website and must exit immediately.

These Terms and Conditions may be changed at any time. It is the obligation of users visiting the Website to review the Terms and Conditions for any changes since their last visit. This Website has been prepared solely for the purpose of providing information from and conducting transactions with OneAdvantage in order to provide account information, make payments and collect debts. Without limiting the generality of anything else, OneAdvantage makes no commitment, and disclaims any duty, to update this Website or any of the information obtained through this Website, and it shall not be responsible for any errors or omissions in the Website. OneAdvantage reserves the right to add, modify or delete any information on this Website at any time, with or without notice.

Any information, services, or materials offered by or through this Website shall not be construed as or understood to be financial, investment, legal, tax or accounting advice of any kind and should not be relied upon as such.

Proprietary Information

Permission is granted to download and print materials from this Website only for the purpose of viewing, reading, and retaining for reference the materials for personal, non-commercial purposes. Any other copying, distribution, or modification of or preparation of derivative works based upon, or any framing, capturing, harvesting, or collection of, or creating of hypertext or other links or connections to, this Website or any materials on this site, whether in electronic or hard copy form, without the express prior written permission OneAdvantage is strictly prohibited. Removing or altering any copyright notice or any other proprietary notice on any Website materials is strictly prohibited.

All names, trademarks, service marks, symbols, slogans, or logos (the “Marks”) appearing on the Website are proprietary to OneAdvantage or its affiliates. Use or misuse of these trademarks without advance written consent from OneAdvantage is expressly prohibited and may violate federal and state trademark law. Marks may not be used without OneAdvantage's prior written consent and may not be used in connection with any product or service that is not the property of OneAdvantage in any manner that is likely to cause confusion among customers as to source or sponsorship, or in any manner that disparages, tarnishes, dilutes, or discredits OneAdvantage.

All information you submit to OneAdvantage via the Website may be considered to be the property of OneAdvantage, and OneAdvantage is free to utilize any information you submit for the purpose of debt collection. OneAdvantage grants you a non-exclusive, non-transferable, limited license to access, use and display the Website and the information, graphics, content and materials thereon ("Content") and any software that may be necessary to use the Website.

DISCLAIMERS OF WARRANTY AND LIABILITY

ONEADVANTAGE IS NOT RESPONSIBLE FOR ANY INACCURACIES, ERRORS (INCLUDING TYPOGRAPHICAL ERRORS) OR OMISSIONS, OR FOR THE RESULTS OBTAINED FROM THE USE OF THE WEBSITE OR THE CONTENT. THIS WEBSITE, THE CONTENT, LINKS AND ANY OF THE SERVICES MADE AVAILABLE THROUGH THIS WEBSITE ARE MADE AVAILABLE "AS IS” AND "AS AVAILABLE." USE OF THIS WEBSITE IS ENTIRELY AT YOUR OWN RISK. ONEADVANTAGE MAKES NO REPRESENTATIONS OR WARRANTIES, AND DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, ACCURACY, COMPLETENESS, NON-INTERFERENCE, NON-INTERRUPTION OF USE, QUALITY, TITLE, AND NON-INFRINGEMENT. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITES, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITES. ONEADVANTAGE SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, EXTRA-CONTRACTUAL, OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER, INCLUDING, WITHOUT LIMITATION, LOST REVENUES OR LOST PROFITS, WHICH MAY OR DO RESULT FROM THE USE OF, ACCESS TO, OR INABILITY TO USE THIS WEBSITE, THE MATERIALS ON AND IN AND MADE AVAILABLE THROUGH THIS WEBSITE, OR THE SERVICES, INFORMATION, AND PRODUCTS OFFERED IN CONNECTION THEREWITH, REGARDLESS OF LEGAL THEORY, WHETHER OR NOT ANY PARTY HAD BEEN ADVISED OF THE POSSIBILITY OR PROBABILITY OF SUCH DAMAGES, AND EVEN IF THE REMEDIES OTHERWISE AVAILABLE FAIL OF THEIR ESSENTIAL PURPOSE. UNDER NO CIRCUMSTANCES WILL THE TOTAL LIABILITY OF ONEADVANTAGE TO YOU OR ANY OTHER PERSON OR ENTITY IN CONNECTION WITH, BASED UPON, OR ARISING FROM THIS WEBSITE, THE MATERIALS ON AND IN AND MADE AVAILABLE THROUGH THIS WEBSITE, OR THE SERVICES, INFORMATION, OR PRODUCTS OFFERED IN CONNECTION THEREWITH EXCEED THE PRICE PAID BY YOU FOR USE OF THIS WEBSITE. SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, AND, AS SUCH, SOME PORTION OF THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, ONEADVANTAGE'S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

Indemnification

You agree to defend indemnify, and hold harmless OneAdvantage and all of its respective owners, directors, officers, employees, representatives, proprietors, partners, shareholders, clients, contractors, consultants, principles, agents, predecessors, successors, affiliates, assigns, accountants, and attorneys from and against any and all suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs and expenses (including, without limitation, attorneys' fees and litigation expenses) relating to or arising from this Website, and the materials and information contained therein, your use of the Website, your transmission of any email to the Website (including the content of any such emails), your fraud, violation of law, or willful misconduct, and any breach by you of these Terms and Conditions.

Use of the Internet and Third-Party Materials

Without limiting the generality of the foregoing, other sites that may be listed or linked in this Website are not under the control of OneAdvantage. Accordingly, OneAdvantage can make no representation concerning the content of these sites to you, nor can the fact that OneAdvantage has given you this listing serve as an endorsement by OneAdvantage of any of these sites. OneAdvantage is providing links to these sites as a convenience to you. OneAdvantage has not tested any software that may be found on these sites and therefore cannot make any representations regarding the quality, safety or suitability of any software found there. There are inherent dangers in the use of any software found on the Internet, and OneAdvantage cautions you to make sure that you completely understand the risk before retrieving any software on the Internet. OneAdvantage is not responsible for any content, information, products, services, or software offered by any other party or at any other web site. OneAdvantage does not control, endorse, promote, or have any affiliation with any other website unless expressly stated herein.

Privacy Statement

OneAdvantage has a Privacy Notice setting forth OneAdvantage's online information gathering and dissemination practices with respect to the Website. Click on the link at the bottom of this screen entitled “Privacy Policy” which is incorporated into these Terms and Conditions by reference, as if set forth fully herein.

Governing Law and Jurisdiction

These Terms and Conditions, including, without limitation, the Privacy Notice, represent the entire agreement between you and OneAdvantage with respect to the subject matter hereof, and supersede any and all prior and contemporaneous written and oral representations, understandings, and agreements, express and implied, and will be governed by and construed in accordance with the laws of the State of New York, without reference to its conflict of law rules. By accessing, viewing, or using the works, content, or materials on this Website, you consent to the exclusive jurisdiction of the federal and state courts presiding in Erie County, New York, and agree to accept service of process by personal delivery or mail and hereby waive any and all jurisdictional and venue defenses otherwise available.

The Website is not intended for distribution to, or use by, any person or entity, or any jurisdiction or country where such distribution or use would be contrary to local law or regulation, would subject OneAdvantage to any liability or would not give effect to all of the provisions in this Agreement. You may not access the Website or the content in such jurisdiction or country, or where such access is illegal or prohibited or where such access would subject OneAdvantage or its affiliates to any liability. Those who choose to access this Website from such locations do so of their own volition and are responsible for compliance with applicable laws.

Malicious and Illegal Activites Prohibited

It is prohibited to use the Website in violation of the terms herein, in any manner which could damage, disable, interrupt, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website or for any illegal activities. Illegal activities include, but are not limited to, tampering with information data bases and software, unauthorized entry to other networks or computers, trafficking in illegal products or substances, violating civil rights laws or knowledgeable vandalism or destruction of online files or any other malicious or tortious activity. You shall comply with all applicable laws, statutes, ordinances and regulations regarding your use of the Website including U.S. export laws and regulations, which regulate the distribution of materials and services originating in the United States.

General

The waiver or failure of OneAdvantage to exercise in any respect any right provided hereunder shall not be deemed a waiver of such right in the future or a waiver of any of the other rights established under these Terms and Conditions. All rights and remedies given to OneAdvantage in these Terms and Conditions are cumulative and not exclusive of any other rights or remedies which OneAdvantage otherwise has at law or in equity. Any rights not otherwise expressly granted by these Terms and Conditions are reserved by OneAdvantage. Captions are for convenience only. If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect. OneAdvantage reserves the right to terminate your access to this Website in the event that you violate these Terms and Conditions or for any reason whatsoever or no reason, with or without notice, in addition to any and all other remedies available at law or in equity.

Privacy Policy

OneAdvantage recognizes the importance of maintaining the privacy and security of your personal information, including the privacy of your individually identifiable health information.

  • We do not sell or otherwise share non-public information with nonaffiliated third parties who may wish to use the information for their own benefit or who are not performing a function necessary to support our collection-related services as described below.
  • We have policies and security safeguards in place to protect your information.

The following privacy policy applies to all individuals whose non-public personal information may be placed with our company for the purpose of collection-related services.

Non-public Information

means information about you we receive in the due course of collection-related business. Non-public information does not include information that is available from public sources, such as telephone directories or government records.

Affiliate

means a company we own or control, a company that owns or controls us, or a company that is owned or controlled by the same company that owns or controls us. Ownership does not mean complete ownership, but means owning enough to have control.

Non-affiliated Third Parties

means companies not affiliated with OneAdvantage.

We only disclose information to affiliated and non-affiliated third parties as permitted or required by the federal Fair Debt Collection Practices Act (“FDCPA”). We may share information we collect with third parties that provide mailing and/or other collection-related services to us. When we share your information with these companies, they are required to limit their use of your information to the particular purpose for which it was shared and they are not allowed to share it with others except to fulfill that limited purpose. In addition, if permitted by FDCPA, we may also share your information with our affiliates and non-affiliated third parties if also permitted by applicable law.

We restrict access to non-public personal information about you to those employees who need to know that information to service your account or manage our business. We maintain physical, electronic, and procedural security measures to protect your information. You may have other privacy protections under state laws. We reserve the right to amend this privacy notice at any time with or without notice.

Privacy Protected under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA")

OneAdvantage complies with all requirements for privacy and confidentiality set forth in HIPAA and any other federal and/or state law applicable to your personal health information (“PHI”). In complying with the requirements of HIPAA, OneAdvantage shall not use or disclose your PHI except for purposes of performing collection-related services and except for other HIPAA authorized purposes, including but not limited to sharing PHI when federal or state law requires it and in response to a court or administrative order, or in response to a subpoena.

Security Policy
Consent to Allow Electronic Communication of Account Information or Protected Health Information via Email

The information provided by OneAdvantage LLC, its affiliates, representatives and assigns (“OneAdvantage”), through this web site is provided with your consent. This information is subject to any applicable state, local or federal laws regarding its collection, storage and disclosure. Federal laws require specific security measures instituted in order that non-public personal information can be communicated through electronic means. These measures may include password and account ID security for web and email access.

Email/text message entry/replies are not provided through such a secure communication protocol. To date, no standard method of encrypting email transmission is available. Even if such a method existed, by necessity, the email address of the receiver would be contained within the email in non-encrypted form. OneAdvantage requires your consent to such transmission via email before such transmission will be allowed.

Risks

Please be aware that email communication can be intercepted in transmission or misdirected.

Your use of email to communicate protected account information to us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact the sender immediately.

Consent

I hereby authorize OneAdvantage to communicate with me via email at an address provided by me or otherwise obtained by OneAdvantage. I also agree to hold OneAdvantage harmless for any disclosure to a third party via email. I understand that I may still receive notifications from OneAdvantage by mail for this or any other matter. I further acknowledge that OneAdvantage may need to contact me by telephone to discuss this or any other matter. I consent to being called at any telephone number, including my cell number, regardless of how OneAdvantage obtains my cell number. I specifically consent to receiving calls on my cell number including those made through an automatic dialer device in order to improve communication with OneAdvantage.