Thomas E. Estopare
Division President – Belleville, Illinois
Thomas serves as Division President for the Healthcare Collections Division, One Advantage, LLC., a Firstsource company, supporting three offices and a team of over 200 employees. Prior to joining Firstsource in 1992, Thomas established significant collection experience holding key roles for several large credit-granting corporations including Transamerica and Computer Science Corporation (CSC). His 30+ years of collection experience has made him an expert in the area of healthcare collections and receivables management. He is extremely committed to delivering excellent client service and does “whatever it takes” to achieve client goals and meet their revenue cycle needs.
Senior Vice President of Business Development, Amherst, NY
Peter is responsible for leading the business and client development initiatives for our end to end receivable management services in the Healthcare and Student Loan markets. An experienced team-oriented business executive with a highly successful track record, Peter brings more than 25 years of experience working with new and existing clients in the North American market focused on delivering exceptional customer service and best in class results.
Peter joined Firstsource in 2011 having held previous business and client development leadership roles in the Collection Industry. Peter works closely with leadership across all of our offices supporting client development and growth while delivering excellent customer service.
Regional Vice President of Operations – Belleville, Illinois
Martin has been involved in the credit and collection industry for more than 35 years and is responsible for the operation or our Belleville, Illinois service center. He began his career with GC Services in 1980 as an account representative, over the course of his career, has held a variety of positions within the industry, each one consistently increasing his experience in receivables management and rewarding his prior successes with increasing responsibilities. Prior to assuming his duties with One Advantage in 2001, Martin served as general manager of the NCO regional processing center in St. Louis. He provides innovative solutions that maximize account representative productivity and accelerate revenue on behalf of clients. In addition, he has a track record of developing results-based incentive programs for account representatives to quick-start reimbursement results for our client base.
Regional Vice President of Operations – Miami, Florida
A member of the Firstsource team since 2001, Manny has more than 23 years of experience in the credit and collections industry. He is responsible for the management of collection services for self pay and all bad debt inventories in One Advantage’s Miami, Florida service center. Manny has significant expertise establishing workflows for new portfolios of business based on client specifications and expectations, as well as creating custom reports to meet the client’s needs.
Deb Henn Spoor
Regional Vice President of Operations – La Porte, Indiana
Deb is responsible for leading the company’s business operations and executing business strategies while ensuring operational excellence and managing client relationships in the La Porte, Indiana office.
Deb joined the Firstsource Company in 2001 and has held a number of leadership roles with other Accounts Receivable Management and Collection industry companies for over thirty (30) years. Deb has been instrumental in growing existing client relationships over many years by demonstrating her expertise in Healthcare Collections and Compliance.
Prior to joining Firstsource in 2001, Deb was Director of Client Service at Argent Healthcare, Inc. and Manager of Client Services at MedAssist Group, Inc.