Student Loan Collection Services
We have a proven record in collections, default management, prevention services, and recovery solutions to clients in the higher education industry since 1995. We have a robust student loan collection services organization, with more than 1,600 collection professionals in five service centers throughout the USA.
Our capabilities include:
Delivering exceptional results via best-in-class training and technology and a strict adherence to process excellence
Creating a customized collection treatment strategy for each educational institution to optimize default rate performance
Developing training programs and workflow strategies to optimize recovery with strong compliance
Counseling students on the importance of repayment, while providing an understanding of viable financial options
Our default aversion services help clients manage at risk borrowers by curing accounts before they enter default status. One Advantage has extensive student loan management experience. We have a demonstrated record of improving payment performance for both federal and private student loan portfolios. We utilize targeted student borrower outreach programs that track, measure and – most importantly – influence loan repayment performance across the portfolio.
One Advantage has established robust quality monitoring checks to ensure a positive student experience. Our teams adhere to all applicable laws and regulations including the Fair Debt Collections Practices Act (FDCPA), the Family Education Rights and Privacy Act (FERPA), and Title IV of the Higher Education Act of 1965.